How do I choose the right bike for me?
Our team can help match you with the perfect e-bike or mountain bike based on your needs, terrain, riding style, and budget. Email us and we’ll guide you step-by-step.
Are the bikes assembled when delivered?
Our bikes arrive 85–95% pre-assembled. You’ll need to install a few parts like pedals or handlebars. Assembly is easy, and instructions are included. For the best results, we recommend having your bike assembled or inspected by a professional.
Do your e-bikes come with a charger?
Yes, every e-bike includes a battery, charger, and user manual.
What is your return policy?
We accept returns within 30 days of delivery for unused, unridden items in original packaging. Visit our Return Policy for full details.
How do I return a product?
Email us at moonbike@gmail.com with your order number and reason for return. We'll provide instructions for sending the item back.
Do I need an account to place an order?
No account is required, but creating one lets you track orders and save shipping details.
Do your bikes come with a warranty?
Yes. Most bikes include a limited manufacturer warranty on the frame, battery, and motor. Details vary by model. See our Warranty Policy for more info.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at MoonBike@gmail.com
Other inquiries? Let's chat.
Please email us at MoonBike@gmail.com