Privacy Policy

MoonBike ("we", "our", "us") operates the website [MoonBike.com] ("Site") and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or make a purchase from our Site.

If you have any questions or concerns about this policy, please contact us at Moonbike@gmail.com.

1. Information We Collect

We collect personal information in several ways, including:

a. Information You Provide to Us

When you make a purchase, register an account, sign up for our newsletter, or contact customer support, we may collect:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed via secure third-party providers)

  • Account login details (if applicable)

b. Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and interaction with the Site, including:

  • IP address

  • Browser type and version

  • Time zone

  • Pages visited

  • Referring website

  • Device information

  • Cookies and usage data (see Section 6 below)

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill orders

  • Communicate with you about your order or inquiry

  • Provide customer service and technical support

  • Improve and optimize our Site and product offerings

  • Send marketing communications, newsletters, and special offers (only with your consent)

  • Prevent fraud and ensure site security

  • Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We only share your data with trusted service providers to help us operate our business effectively:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics partners (e.g., FedEx, UPS)

  • Email marketing platforms (e.g., Mailchimp)

  • Analytics providers (e.g., Google Analytics)

  • Legal authorities, if required by law or to protect our rights

These service providers are contractually bound to protect your data and use it only for specified purposes.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, tax, and accounting requirements.

If you request deletion of your account or data, we will comply unless retention is required by law.

5. Your Rights

Depending on your location (such as California or the EU), you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Opt-out of marketing communications

  • Request a copy of your data in portable format

To exercise any of these rights, please contact us at Moonbike@gmail.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand how visitors use our site

  • Store user preferences

  • Personalize content and ads

  • Improve site functionality

You can manage or disable cookies through your browser settings, though this may affect some functionality.

7. Data Security

We take your privacy seriously and implement physical, technical, and administrative safeguards to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

MoonBike does not knowingly collect personal information from children under the age of 13. If we learn we have collected data from a child without parental consent, we will delete it promptly.

9. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or business practices. The revised policy will be posted on this page with the updated effective date.

We recommend checking this page regularly to stay informed.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

MoonBike
📧 Email: Moonbike@gmail.com
🌐 Website: MoonBike.shop